SaleSmartly
SaleSmartly is a SaaS platform built for cross-border eCommerce independent stores and brand websites. It focuses on omnichannel customer support, marketing automation, customer relationship management, and data analytics, helping businesses improve conversion rates and operational efficiency.
Core Features
1. Omnichannel Integration
- Centrally manage customer inquiries from WhatsApp, Facebook Messenger, Instagram, Email, and 10+ social and messaging channels, with real-time notifications and cross-channel conversation syncing.
- Built-in website live chat (LiveChat), available on both web and mobile (Android / iOS).
2. Marketing Automation
- Pre-built templates for welcome messages, order follow-ups, promotions, and discounts, with trigger-based automation (e.g. abandoned cart recovery).
- Automatic multilingual translation supporting 100+ languages to remove cross-border communication barriers.
3. Customer Management
- Centralized customer profiles including contact details, conversation history, tags, and order data.
- Supports customer segmentation for targeted campaigns, such as exclusive offers for high-value customers.
4. Data Analytics
- Visual dashboards displaying key metrics such as conversation volume, response time, and customer satisfaction.
- Flexible filtering by channel, team member, and time period for deeper insights.
5. Team Collaboration
- Multi-user role and permission management, conversation tagging, and automatic ticket assignment to improve response efficiency.
Technical Advantages
- Security & Compliance: Certified with ISO 27001 (Information Security) and ISO 27701 (Privacy Protection).
- Multi-device Support: Works seamlessly across desktop, mobile apps, and remote work environments, scaling easily during traffic peaks.
Service Highlights
Free trial: New users can contact customer support to receive a 7-day Pro plan trial.
7×12 technical support with fast response times.
Custom development support, with feature iterations scheduled based on user needs.