Partners Services

SaleSmartly

Omnichannel Customer Support & Marketing Automation Platform for eCommerce

SaleSmartly is a SaaS platform built for cross-border eCommerce stores and brand websites. The platform combines omnichannel customer support, marketing automation, CRM, and data analytics to help businesses improve conversion rates, response speed, and operational efficiency across multiple communication channels.

What is SaleSmartly?

SaleSmartly is an omnichannel customer communication and engagement platform that centralizes customer inquiries from website live chat, messaging apps, and social networks in a single workspace. Teams can manage conversations from WhatsApp, Facebook Messenger, Instagram, email, and other channels with real-time notifications and cross-channel conversation syncing.

Who SaleSmartly is for

SaleSmartly is useful for:

  • Cross-border eCommerce stores and DTC brands
  • Online businesses with international customers
  • Customer support and sales teams
  • Marketing and growth teams managing customer communication

The platform supports teams that handle high volumes of inbound inquiries across multiple markets and languages.

Key features and capabilities

SaleSmartly provides:

  • Omnichannel inbox for 10+ messaging and social channels
  • Built-in website live chat (web and mobile apps)
  • Marketing automation with trigger-based workflows
  • Pre-built templates for onboarding, promotions, and follow-ups
  • Automatic multilingual translation (100+ languages)
  • Centralized CRM with customer profiles, tags, and order data
  • Team collaboration tools with roles, permissions, and auto-assignment

These features help teams automate routine communication, personalize customer interactions, and improve response efficiency.

Traffic sources, formats, and platforms covered

SaleSmartly integrates with website live chat, messaging apps, and social platforms, enabling businesses to manage customer interactions across web, mobile, and social channels. This supports omnichannel engagement for support, sales conversations, and marketing campaigns in cross-border eCommerce environments.

Practical use cases for eCommerce teams

SaleSmartly is used for lead qualification, abandoned cart recovery, order follow-ups, promotional campaigns, customer support automation, and post-purchase communication. Teams can segment customers, trigger automated messages, and analyze performance metrics to improve conversion rates and customer satisfaction.

How SaleSmartly fits into a performance and operations workflow

Modern eCommerce operations rely on multiple systems, including storefronts, payment solutions, CRM, analytics platforms, and customer communication tools. SaleSmartly fits into this workflow by centralizing omnichannel conversations, automating engagement flows, and providing analytics that help teams optimize support processes and improve operational efficiency across markets.